GSA CIO David Shive on Accelerating Tool Delivery Through User-Centric Design
David Shive, Chief Information Officer at the General Services Administration (GSA), emphasized the agency’s commitment to user needs, which has enabled them to deliver new tools to business units within just 14 days, according to a report by Federal News Network.
Speaking on the sidelines of the American Council for Technology-Industry Advisory Council’s Imagination conference, Shive highlighted GSA’s evolution in adopting a human-centered design approach over the past five years. This approach focuses on anticipating future user requirements when procuring, developing, and delivering new capabilities.
In a Federal News Network podcast, Shive shared how the GSA managed to equip its Public Bidding Service with new business tools in just over two weeks by leveraging low-code and no-code platforms for rapid application development. He acknowledged that while it’s challenging to predict all future requirements with complete accuracy, agility remains crucial in adapting to unforeseen needs.
Enhancing Data Management for AI-Driven Programs
Shive also discussed GSA’s efforts to enhance technology programs, especially those leveraging artificial intelligence. One of his top priorities for 2025 is improving data management, as poor data quality can compromise the effectiveness of AI technologies. “If the underlying data is poor, it generates all types of hallucinations and problems, affecting the effectiveness of those systems,” he explained.
To address these challenges, Shive collaborated with the GSA’s Chief Data Officer to develop an enterprise data strategy focused on safeguarding cybersecurity and privacy while ensuring ethical AI outcomes.
“We are investing significant time and resources to ensure that our agency partners, GSA users, and citizens interacting with government services feel confident in the systems they use. These systems should perform as intended and only as intended,” Shive emphasized.
The GSA’s focus on agility, user-centric design, and data integrity aims to empower both government and public users, enhancing their confidence in the agency’s digital tools and services.
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